When using Minga, you may see error codes when a student or staff member attempts to register, check in, or manage activities or events. These codes are designed to explain why an action cannot be completed.
Below is a list of common error codes, what they mean, and what to do next. This is not an exhaustive list, only the most common error codes. For the complete list of error codes, please search "Error Codes" in the in-app Help Center.
1: Wrong grade
The student’s grade level does not match the requirements for this activity.
👉 Check the activity setup and confirm the grade restrictions.
4: Is not a group member of allowed group
The student is not part of the required group for this activity.
👉 Check activity group restrictions.
5: Is on no access list
The student is on the "no access" list in your Minga.
👉 Verify the no access list in your Minga.
6: Is not a member of allowed registers
The student cannot register because they aren’t part of an allowed register.
👉 Review registration rules and permissions.
7: Wrong role
The user doesn’t have the required role (e.g., teacher, student, admin).
👉 Adjust the user’s role or confirm activity role requirements.
8: Is not on the required sticker list
The student does not have the sticker/tag needed for access.
👉 Confirm sticker requirements.
9: Is not registered
The student is trying to check in without being registered.
👉 Ensure they complete registration first.
10: Does not meet check-in requirements
The student doesn’t meet specific check-in conditions.
👉 Review activity requirement settings.
11: Already checked in today
The student has already been checked in once today.
👉 Confirm if multiple check-ins are allowed.
12: Activity does not exist
The activity ID is invalid or was deleted.
👉 Double-check activity details.
13: Person does not exist
The system cannot find this person’s profile.
👉 Ensure the user exists in Minga and is set up correctly.
15: Unknown error
An unexpected error occurred.
👉 Refresh the page, try again, and if the error continues, contact Minga Support.
16: Activity is full
The activity has reached its maximum capacity.
👉 Choose a different activity or increase capacity of the activity.
17: Needs a ticket
The event requires a ticket for entry.
👉 Ensure tickets are distributed and valid.
18: Invalid code
The code entered is incorrect or expired.
👉 Re-check the code and try again.
19: System error, try again later
There is a temporary system issue.
👉 Wait and try again. If persistent, contact Minga Support.
20: Unavailable in kiosk
This action cannot be completed in kiosk mode.
👉 Use the app or web portal.
21: Not on required user list
The student isn’t on the list of users allowed for this activity.
👉 Check the activity’s required user list.
22: In multiple homerooms
The student is assigned to more than one homeroom, which causes a conflict.
👉 Update homeroom assignments.
23: Not in a homeroom
The student does not have a homeroom assigned.
👉 Add them to the correct homeroom.
24: No homeroom
No homeroom exists for this student.
👉 Confirm homeroom setup in the system.
25: Unknown homeroom error
There is an issue with homeroom data.
👉 Review homeroom assignments or contact support.
26: Registrations are closed
The registration period has ended.
👉 Adjust registration windows or wait for the next open period.
27: Check-in is closed
Check-in for this activity is no longer available.
👉 Confirm check-in open/close times.
28: Check-in is unavailable
Check-in is currently disabled.
👉 Review the activity’s check-in settings.
Need More Help?
If you continue to see an error code and can’t resolve it, reach out to Minga Support with:
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The error code number
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The user’s name and role
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The activity name
This will help us resolve your issue faster.